Billing FAQ

If you are receiving a letter or statement from Central Ohio Newborn Medicine, Inc. your baby has or is currently receiving care from our physicians. If you have any questions or concerns regarding any communication from our office, or need assistance with the explanation of your bill, our billing department will be happy to help you.

You may want to refer to our frequently asked questions listed below for a quick answer to your questions or you can call our office directly at 614.566.9683

Q.
My baby was not sick. He/she was in the well baby nursery and did not require neonatal critical care. Why was Central Ohio Newborn Medicine involved in my baby’s care?
A.
Central Ohio Newborn Medicine, Inc. provides all care to normal newborns in the well baby nursery if you either have not chosen a pediatrician or if your pediatrician does not have admitting privileges at Grant Medical Center or Mount Carmel Medical Center. Our physicians will attend the delivery if asked by a referring physician, such as your obstetrician. If your baby has received care from our physicians in the nursery or NICU, you can expect to receive a letter or statement from our team.
Q.
How do I find out the status of my account?
A.
Our office sends out a monthly statement showing the current status of your account. If your insurance has processed our claims and an amount is due, this will be reflected on your statement. If we are still awaiting processing of our claims, your statement will show a zero balance pending insurance.
Q.
Have you billed my insurance?
A.

Our office relies on the hospital admitting department for your current insurance information for your baby. We also send out an insurance request form to verify that this information is current and correct. The information we need to bill your insurance company correctly is the following:

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Name of the insurance company
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Insurance claims address
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Insurance company phone number
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Insured’s name and date of birth
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Baby’s name and date of birth
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Insured or patient policy number
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Insured or patient group number

All this information should be on your insurance identification card. If we are missing any part of the above information, this may delay submission of our claims and could result in the full amount billed becoming your responsibility. If you believe any of the insurance information is incorrect or not complete, please contact our billing office.

Q.
I have Medicaid or Healthy Start. Why is your office sending me a bill?
A.
Our office needs your baby’s Medicaid, CareSource, or Molina identification number. Once you contact our office with this information, we will send the bill to the appropriate agency. It is your responsibility to provide our office with your baby’s insurance information. The hospital does not always have this information available. Once we obtain this information, you will no longer receive a bill from our office.
Q.
I delivered at a hospital that has an agreement with my insurance company, so why are your physicians, who are based in the hospital, not included in this agreement?
A.
Our physicians are not employees of the hospitals. Our billing is independent of the hospital’s billing and will not be covered under the same contractual agreements. Our physicians are covered under most insurance plans, however, if our providers are not contracted with your insurance company, we will still submit claims on your behalf. Your insurance company will process our claims as “non-participating.” You may receive notification that your carrier did not pay the full amount of your bill. You will be responsible for this outstanding balance, but we will gladly help you in appealing to your carrier for additional payment. If you need this service, please contact our billing office.
Q.
Am I able to set up a payment plan if I am unable to pay my bill in full?
A.
Our billing office will be happy to help you set up an interest free payment plan for any outstanding balance due.